Refund policy


VALORA COLLECTION — Return & Refund Policy

Last Updated: September 1, 2026

At VALORA COLLECTION, we want you to be completely satisfied with your purchase. If your order isn't right for you, we offer a 7-day free return policy subject to the conditions below.

1. 7-Day Free Returns

You have 7 calendar days from the date of delivery to request a return.

To be eligible for a return:

  • The watch must be unused and unworn.
  • The product must be returned in its original condition.
  • All original packaging, tags, protective films, accessories, warranty cards, and other included items must be present.
  • The product must not show scratches, damage, signs of wear, or alterations.
  • The product must be securely packed to prevent damage during return shipping.

Returns requested after 7 days from delivery may not be accepted.

2. Free Return Shipping

For eligible returns within the 7-day return period, VALORA COLLECTION will cover the return shipping cost.

Please contact us before sending anything back. Do not ship a return to an address without receiving return instructions from our team.

3. How to Request a Return

To request a return, contact us within 7 days of receiving your order.

Please provide:

  • Your order number
  • Customer name
  • Contact number
  • Reason for the return
  • Clear photographs/videos of the product when requested

Our team will review your request and provide the return instructions if the order qualifies.

4. Inspection of Returned Products

Once we receive the returned product, it will be inspected.

If the product meets our return conditions, your refund will be approved.

If the product has been used, damaged, scratched, altered, or returned without its original packaging/accessories, the return may be rejected or a deduction may be applied.

5. Refunds

Once your return has been inspected and approved, we will initiate the applicable refund.

For online/advance payments, the refund will be processed through the applicable payment method or payment channel, subject to its processing times.

For Cash on Delivery orders, customers should provide the required bank/payment details for the refund where applicable.

Original shipping charges, if separately charged, may not be refundable.

6. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • The wrong product
  • A missing item
  • A product with a significant manufacturing issue

please contact us as soon as possible after delivery, preferably within 48 hours, with clear photographs/video of the package and product.

We will review the issue and, where applicable, arrange a replacement, repair, or refund.

7. Non-Returnable Situations

A return may not be accepted if:

  • The 7-day return period has expired.
  • The watch has been worn or used.
  • The product has scratches, dents, or other signs of use.
  • The product has been modified or tampered with.
  • Original packaging or important accessories are missing.
  • Damage occurred due to improper handling or misuse after delivery.

8. Exchanges

If you would like to exchange your watch for another product, contact us within the 7-day return period.

Exchanges are subject to product availability and inspection of the returned item.

9. Contact Us

For return or refund assistance, contact VALORA COLLECTION through the contact information provided on our Contact Us page.

Please include your order number in every return-related inquiry so that we can assist you quickly.