Shipping policy

VALORA COLLECTION — Shipping Policy

Last Updated: September 1, 2026

At VALORA COLLECTION, we aim to make every order experience smooth, reliable, and convenient. This Shipping Policy explains how your order is processed and delivered.

1. Shipping Availability

We currently offer delivery within Pakistan.

Orders are delivered through trusted courier services to the address provided during checkout.

2. Order Processing

Once your order is successfully placed, our team will process and prepare it for dispatch.

Orders are generally processed within 1–3 business days.

Processing may take longer during:

  • Public holidays
  • Sales and promotional periods
  • Unexpected operational circumstances
  • High order volumes

You will be contacted if there is a significant delay with your order.

3. Delivery Time

After dispatch, delivery generally takes approximately:

Major cities: 2–5 business days
Other areas: 3–7 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to weather, courier delays, public holidays, remote locations, or circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, VALORA COLLECTION may offer:

  • Free shipping promotions
  • Discounted shipping
  • Free shipping above a specified order value

Any such offer will be clearly communicated at the time of purchase.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.

If you select COD, payment will be collected by the courier at the time of delivery.

Please ensure that:

  • Your phone number is correct.
  • Your delivery address is accurate.
  • Someone is available to receive the package.

Repeated refusal or cancellation of confirmed COD orders may affect your ability to use COD for future purchases.

6. Advance / Online Payments

If you choose an advance or online payment method, your order will be processed after the payment has been successfully received or verified.

For manual bank-transfer payments, dispatch will begin after we confirm receipt of the payment.

7. Order Tracking

Where tracking is available, you may receive a tracking number or delivery update after your order has been dispatched.

You can use the provided tracking information to monitor your shipment through the relevant courier service.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Please carefully check your:

  • Full name
  • Phone number
  • House/street address
  • City
  • Relevant area/landmark

VALORA COLLECTION is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order needs to be re-shipped because of incorrect customer-provided information, additional shipping charges may apply.

9. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies.

If the customer is unavailable or cannot be reached, the shipment may be returned to VALORA COLLECTION.

If a returned order needs to be shipped again, additional delivery charges may apply.

10. Damaged Packages

If your package appears significantly damaged when delivered, please document the condition of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

We may request photographs or videos of the package and product to investigate the issue.

11. Delayed or Lost Shipments

Although we work with reliable courier services, delivery delays can occasionally occur.

Delays may result from:

  • Weather conditions
  • Courier operational issues
  • Public holidays
  • Incorrect addresses
  • Security or logistical restrictions
  • Unforeseen circumstances

If your shipment appears to be significantly delayed, contact VALORA COLLECTION and we will assist you in checking its status with the courier.

12. International Shipping

At this time, VALORA COLLECTION does not offer international shipping unless specifically stated otherwise on the website.

If international shipping becomes available, the applicable shipping costs, delivery times, duties, and taxes will be communicated before purchase.

13. Contact Us

For questions regarding shipping or your order, please contact VALORA COLLECTION through our Contact Us page.

When contacting us about an order, please provide your order number and registered phone number so we can assist you efficiently.

VALORA COLLECTION
Premium Analog Watches
Pakistan

Email: [valoracollection3@gmail.com]
Phone/WhatsApp: [+92 305 9212040]